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Native American woman speaks out about being denied check in at local hotel

A Days Inn employee allegedly refused service to a Native American for using her tribal card.

It was suppose to be a fun evening for Heather Baxter of Macy, Nebraska and her family.

They planned on spending the evening out in downtown Sioux City and had reservations ahead of time to stay at the Singing Hills Days Inn.

Except controversy occurred.

"To go through this it hurt and I wanted to cry. No one has ever made me feel like that before ever in my life," says Baxter.

When Baxter arrived to the Days Inn she says everything seemed normal.

"I went in and I told her I reserved a room and I'd like to pay with cash and she immediately asked for an ID she looked like that and handed it right back," says Baxter.

Baxter says the receptionist told her that after a situation last week she wasn't allowed to rent a room to her.

"We can't rent to anyone from your group or area and I'm like why and she said last week we ran into some people from your area and they trashed our room and I said what does that have to do with me," says Baxter.

Baxter says it was embarrassing to be discriminated because of her culture and she began videotaping her conversation.

"She says owner of the Days Inn called her earlier to apologize and we reached out to the hotel but they referred us to their apology on their Facebook page."

Which reads in part...

"We owe deepest apologies regarding the recent exchange between a customer and a team member. We take full responsibility for miscommunication during the even. Our employees should have been better trained on hotel payment policies. All employees will be receiving training on our hotel's Anti-Discrimination policy."


Baxter says what happened was uncalled for and her next step is getting legal advice

"We're getting stronger, we are as people and we're not going to stay down and oppress and colonize. We're going to decolonize and come back and take care of our people and be strong so people can't stereotype us like that," says Baxter.

Baxter says tomorrow evening at 6 they're planning to hold a "Stand for Equality" rally outside the Singing Hills Days Inn.

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